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OffLimits 101
What is OffLimits?
OffLimits is a cereal and culture brand built around emotionally unstable, counterculture cartoon characters on a like-minded mission to destigmatize mental health through their hyper-relatable woes. We offer a unique approach to cereal, using it as a functional fix. We've got a character for every mood to rep you at your most wired or most tired. DASH turns your milk into cold brew, because who has time to make both coffee and cereal? Trying to chill? ZOMBIE has the adaptogens to max your relax. No mood or vibe goes unchecked.
How are you different from other cereal?
We offer a unique approach to cereal, using it as a functional fix. We've got a character for every mood to rep you at your most wired or most tired.
What is the difference between DASH and Zombie?
DASH turns your milk into cold brew, because who has time to make both coffee and cereal? ZOMBIE has the adaptogens to max your relax. No mood or vibe goes unchecked.
The Gallery
What is the Gallery?
Cereal aside - we support diversity and counterculture by encouraging creative abilities, turning doodles into dollars. Support young artists and school art programs by visiting and shopping our virtual gallery. New exhibitions pop up on the reg, so come back often.
What is your mission with the gallery?
Cereal aside - we support diversity and counterculture by encouraging creative abilities, turning doodles into dollars. Support young artists and school art programs by visiting and shopping our virtual gallery. New exhibitions pop up on the reg, so come back often.
I want you to feature my artwork in the gallery.
Hit us up at yo@eatofflimits.com and let's try to make it happen.
I want to buy products from the gallery.
Go ahead! Support young artists and school art programs by visiting and shopping our virtual gallery. New exhibitions pop up on the reg, so come back often.
How do I take part in a gallery event?
Due to Covid-19, outside is closed. But once it opens back up, stay tuned.
Will you have a pop-up gallery event near me?
Due to Covid-19, outside is closed. But once it opens back up, stay tuned.
The Toy Store
Can I buy just a toy on your website?
Nah, but buy cereal and rack up on points to get some bomb collectibles.
Can I buy multiple toys in my Membership?
You got the points, you got the power. Get as many toys as your tickets allow.
Where do you source the toys from?
The cartoon dimension.
Who designed the toys?
We did.
I want to collaborate/partner on a toy!
Hit us up at yo@eatofflimits.com, and let's try to make it happen.
I heard about the member toy store, how do I get access to that?
Become a member...(it's in the name).
How do I get early access to the toy store?
Become a member. More perks because we love you more.
I think there’s a problem with my early access store/membership?
Hit us up at yo@eatofflimits.com.
Ticket System
How do I get more tickets?
Earn tickets for every box purchased (more tickets for Members cuz we love you more).
What’s the star on the navigation mean?
Click it for a nice prize 😉.
Why are tickets a game?
Why not? It's fun. We're here for a good time, not a wack time... or whatever Drake said.
How does the tickets system work?
Earn tickets for every box purchased (more tickets for Members cuz we love you more).
How many tickets do I have?
You can check your account to stay up on your tickets.
What do tickets get me?
Limited edition spray paints, killer keychains, and artist collaborated toys & mini boxes? The possibilities are limitless.
Can I buy more tickets to get a toy?
Buy more cereal & upgrade to a membership to collect more tickets. Hint: if you see a star on the site, click for a surprise.
Why can’t I redeem tickets for cereal?
You can only redeem them on merch. Head to the toy-store & get some collectibles.
Can I transfer or combine tickets?
Not yet, but we'll let you know when we would.
Where do I view my tickets progress?
You can check your account to stay up on your tickets.
I think my tickets are wrong, prove me wrong!
Hit us up at yo@eatofflimits.com.
Ordering
Can I order without a membership?
Guest check out is an option, but Members get double tickets (just saying).
Can I order without receiving a toy?
Get your cereal. Rack up on tickets & redeem them on some fly merch later.
Why do I have to order two boxes of cereal at a time?
Yep. We like things that come in pairs, like sneakers.
Do you have a variety pack available?
Yea! Get a flavor for every mood to rep you at your most wired or most tired.
Can I get a discount if I order more?
No discounts around here, but you get more tickets to blow in the toy-store!
How do I ensure that I get both DASH and Zombie?
Order both flavors! Level-up with DASH & max your relax with ZOMBIE.
Memberships
How does Membership work?
Like a subscription. Monthly cereal, double tickets, and early acces to toy drops.
What are the Member perks?
Members get a monthly delivery of their favorite flavors without the hassle of reordering, ,more tickets, access to exclusive toy drops, and love from OffLimits.
Can I have more than one Membership at a time?
If you need 2 seperate Memberships to rep your different moods, you can have multiple Memberships.
How often will my Membership be filled?
Memberships are filled every month.
Can I skip a delivery?
Yes, you can skip a delivery. But, let's face it... your cereal will be done in 2 weeks.
Health Facts
Are you really vegan?
Yea, we're vegan. Don't believe us? Check the nutrition facts.
Are you organic?
Yea we're organic. Don't believe us? Check the nutrition facts.
Are you gluten free?
Yea, we're gluten free. Don't believe us? Check the nutrition facts.
What is Pandan?
Pandan is a South East Asian plant that tastes like leveled-up vanilla with a nutty, umami-ish after taste. No, it’s not matcha.
What are Adaptogens?
Adaptogens are a select group of herbs that support the body's natural ability to deal with stress. Zombie uses Spirulina and Ashwaganda.
Where do you source your ingredients from?
The cartoon dimension.
Manufacturing/Suppliers
Where do you manufacture your products?
The cartoon dimension.
Where are your suppliers located?
Are you the FBI agent behind my webcam?
Flavors
What flavors do you offer?
DASH - coffee & cocoa turns your milk into cold brew, because who has time to make both coffee and cereal? Trying to chill? ZOMBIE - vanilla & pandan has the adaptogens to max your relax. No mood or vibe goes unchecked.
Can I recommend a flavor?
Sure, hit us up on Instagram. Make it a good one.
Storage & Care
How do I store my cereal?
You can leave it by your bed side, in your car, on your desk, in your pockets, between your couch cushions or just leave it in the box.
Expiration
What is the shelf-life?
1 year if you keep it sealed. If it's open, you'll eat it before it goes bad.
Where can I find the expiration date?
You can find the expiration date at the bottom of our boxes.
My cereal expired, can you help me out?
Yea, head over to the store, purchase another bundle, and now you will have a fresh box.
Can I buy expired cereal?
Not from us. Maybe someone has some on StockX?
Packaging
Why do you have so much packaging?
Safety & legal mailing stuff. You know...the usual
Partnerships
I want to work with OffLimits.
Let's collab! Hit us up at yo@eatofflimits.
I want to carry OffLimits.
Let's collab! Hit us up at yo@eatofflimits.
Referral/Loyalty
Do you have a referral program that I can share with friends?
Nah. Not yet, but still put your friends onto us! Stay tuned!
Do you have a loyalty program?
Nah. Not yet, but stay tuned! Until then, as Kendrick Lamar once said..."no switchin' sides" (unless your trying another flavor 😉).
Gifting
Do you offer gift cards?
Gift cards aren't avaliable yet, but order some, stick bows on the boxes. BAM a nice little gift.
Do you offer gift wrapping?
No gift wrapping around these parts...yet.
How do I send this as a gift?
Tip: Check out as a guest & use the address of your friend. To level-up, send them a variety pack so they can get a flavor to rep them at their most wired & most tired.
Promotions
Do you offer a new customer discount?
Discounts don't exist in the cartoon dimension.
Does the product ever go on sale?
Discounts don't exist in the cartoon dimension.
Shipping
How long will it take to get my order?
Orders take 7-10 days to make it through dimensions.
Why does shipping take so long?
Gotta give it some time to make it through dimensions.
Do you offer free shipping?
Standard shipping is on us. Expedited shipping is on you.
How much does shipping cost?
$8 in shipping is already included in your order.
Do I have to worry about shipping damages?
Don't you worry about a thing.
Do you ship to my address?
We can ship anywhere between the cartoon dimension & the US.
Do you ship internationally?
We can ship anywhere between the cartoon dimension & the US. Once we open a portal over seas, we'll be shipping internationally.
Can you ship to a PO box?
We can ship anywhere between the cartoon dimension & the US.
Can you ship to Hawaii and Alaska?
We can ship anywhere between the cartoon dimension & the US.
Can you ship to Puerto Rico?
We can ship anywhere between the cartoon dimension & the US.
My item was broken during shipment.
Sometimes leaving the dimension, sh*t happens. Let's get that fixed for you so you can continue living your best life. Hit us up at yo@eatofflimits.com.
Replacements/Exchanges/Refunds
What’s your Replacement Policy?
Returning food is like returning underwear, & see, that's just not right.
Do you offer store credit options?
Nah.
Payment
What payment options do you accept?
We accept Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club, Union Pay, Google Pay, and Apple Pay.
Do you accept PayPal?
Not yet, but we're working on it.
Do you accept Apple Pay?
We do!
I need help with chargebacks and disputes.
Damn. Sorry to hear that. Definitely hit your bank up to sort that out.
I don’t recognize the charge, please advise!
ZOMBIE probably hacked your account. We'll take it up with him and get back to you.
Competitors
Magic Spoon
Don't know her...
Kelloggs
Never heard of 'em...
Digital Product
I can’t use your website.
Damn. Sorry to hear that. Let's get that fixed and get you back to living your best life. Hit us up on yo@eatofflimits.com.
I'm having account issues.
We'll ask DASH to help. Hit us up on yo@eatofflimits.com.
I have a problem on the homepage.
We'll ask DASH to help. Hit us up on yo@eatofflimits.com.
I have a problem on the membership page.
We'll ask DASH to help. Hit us up on yo@eatofflimits.com.
I have a problem on the gallery page.
We'll ask DASH to help. Hit us up on yo@eatofflimits.com.
I have a problem on the toy store.
We'll ask DASH to help. Hit us up on yo@eatofflimits.com.
Having a problem with the stars, help!
Stars are hard to catch.
The game is acting weird, help!
It's a psychological game. If you're frustrated you're probably winning.
Ew. Why do you have so many pop-ups. Hate them.
UGH, we hate them too. Make them go away by hitting the 'X' in the top right corner or clicking out of the box.
I have a problem at checkout.
We'll ask DASH to help. Hit us up on yo@eatofflimits.com.
Can I change my account shipping/billing information?
Yup! Log into your account and change from there.
Do you have a mobile app?
Do you really need another app?
I have a product feature request.
Always down to learn how we can improve. Let us know your request and we'll have ZOMBIE look into it. Hit us up on yo@eatofflimits.com.
Press & PR
C-Suite
Do you mean Cartoon-suite teammembers? We'll intro you to DASH. Hit us up on yo@eatofflimits.com.
Marketing
DASH handles all our marketing. We'll put you in touch. Hit us up on yo@eatofflimits.com.
Operations & Fulfillment
DASH handles all our operations. We'll put you in touch. Hit us up on yo@eatofflimits.com.
Sourcing
ZOMBIE handles all our sourcing. We'll put you in touch. Hit us up on yo@eatofflimits.com.
Sales
ZOMBIE handles all our sales. We'll put you in touch. Hit us up on yo@eatofflimits.com.
Technology
ZOMBIE handles all our Tech. We'll put you in touch. Hit us up on yo@eatofflimits.com.
Customer Experience
DASH handles all our CX. We'll put you in touch. Hit us up on yo@eatofflimits.com.
